customer satisfaction fallacy – Ileana Belfiore

*The elephants in the room (posts) First season Miscellaneous Series Texts in English

Elephant #12: customer satisfaction fallacy*

September 9, 2018October 12, 2021 Ileana Belfiore customer satisfaction fallacy, The elephants in the room

If testing was only about customer satisfaction, the bug which wrongly rewards all your clients with an unexepected discount should

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