Lean Software Development – Post #2

Following with another dose of common sense from Lean Software Development: An Agile Toolkit, by Tom Poppendieck and Mary Poppendieck.

“The service view of quality takes into account that every customer has a different idea of what constitutes a quality experience. In a service economy, quality does not mean conformance to a script; it means adapting to meet the changing expectations of many different customers.” – excerpt from Chapter 2. Amplify Learning